Effective Date: 22 July 2026
Welcome to Sai Brothers. By accessing or using www.saibrothers.in, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.
1. About Us
Sai Brothers is an Indian FMCG brand engaged in the sourcing, branding, marketing, and sale of premium food and beverage products, including Brahmaputra Tea, MAKHO Flavoured Makhana, and other packaged food products.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
3. Product Information
We strive to ensure that all product descriptions, images, pricing, and specifications are accurate. However, product packaging, colour, and appearance may vary slightly from the images displayed on the website.
4. Pricing
All prices displayed on the website are in Indian Rupees (₹) and are inclusive of applicable taxes unless stated otherwise. Sai Brothers reserves the right to change prices without prior notice.
5. Orders
All orders placed through the website are subject to acceptance and availability. We reserve the right to refuse or cancel any order due to pricing errors, stock unavailability, suspected fraudulent activity, or any other valid reason.
6. Payment
We accept secure online payments through authorised payment gateways. Your payment information is processed securely and is not stored by Sai Brothers.
7. Shipping & Delivery
Orders are processed within the timelines mentioned on the website. Delivery timelines may vary depending on the customer’s location, courier services, weather conditions, or other unforeseen circumstances.
8. Returns & Refunds
As our products are packaged food items, returns are generally not accepted once delivered.
A replacement or refund may be provided only if:
- The product received is damaged during transit.
- An incorrect product has been delivered.
- The product has expired before delivery.
Customers must report such issues within 48 hours of delivery by emailing saibrotherscare@gmail.com along with photographs of the product and package.
9. Product Storage
Customers are advised to store products as per the storage instructions mentioned on the packaging. Sai Brothers shall not be responsible for quality issues arising from improper storage after delivery.
10. Intellectual Property
All content available on this website, including logos, brand names, product images, graphics, text, and designs, is the property of Sai Brothers and may not be copied, reproduced, or used without prior written permission.
11. Limitation of Liability
Sai Brothers shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or our products, except where required by applicable law.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the competent courts of Noida, Uttar Pradesh.
14. Contact Us
For any questions or concerns regarding these Terms & Conditions, please contact us:
Sai Brothers
NOIDA, Uttar Pradesh, India
Email: saibrotherscare@gmail.com